Attention all Emerging Leaders who want to 1) learn an adaptive leadership model used by high performing leaders in virtually every industry 2) develop leadership capabilities that lead to career
This important resource translates the popular Six Sigma methodologies, tools, and techniques in a way that is customized specifically for the design, implementation, and measurement of
Podcasting can help you revolutionize the way you deliver training. This groundbreaking book provides an innovative approach to designing and developing podcasts that can improve
About Me
Dr. Kaliym A. Islam
Author, Professor, Educational Consultant
Books
12 Inch Rule of Leadership
Attention all Emerging Leaders who want to 1) learn an adaptive leadership model used by high performing leaders in virtually every industry 2) develop leadership capabilities that lead to career
The 6 Sigma Way
This important resource translates the popular Six Sigma methodologies, tools, and techniques in a way that is customized specifically for the design, implementation, and measurement of
Podcasting 101
Podcasting can help you revolutionize the way you deliver training. This groundbreaking book provides an innovative approach to designing and developing podcasts that can improve
Agile Methodology For Developing
This book can help transform your training development methodology into one that allows you to rapidly respond to ever changing business needs. It will teach you how to deliver learning solutions that are both timely and effective.
Research
Investigating Customers’ Experiences with Their Financial Services Customer Education Programs as It Impacts Customer Loyalty to the Financial Firm
This phenomenological study investigated how the lived experiences of customers’ participating in financial services’ customer education programs impacted the customers’ loyalties to their global financial service firm. The study’s findings added to the work of Zajonc (1968) and Groeppel-Klein et al. (2010) on mere exposure theory by determining that repeated exposure to customer education programs resulted in favorable evaluations of the programs and the financial service firm responsible for delivering the service.
The Effectiveness of Web Interactive Guides (WIGs). A Study of the Learning Preferences of Financial Service Customers and the Capability of WIGs to Help Students Master Concepts
This qualitative research study applied Grounded Theory Design and administered telephone and focus group interviews to two types of WIG user, customers or employees of firms that use the products and services of the financial service firm, and employees of the financial service firm. The customers group participated in telephone interviews and the employees participated in focus groups. The research participants had a positive response to WIGs as a learning tool. Most participants felt that WIGs were more effective than books or manuals at helping them learn, and most indicated that they would prefer to learn using WIGs.
Industry Articles
- Should Loyalty be the New Measure of Training ROI? Trainingindustry.com, August 2017
- The Inclusive Model for Training Retention. Trainingindustry.com, July 2017
- The Dollars and Sense of Extending Employee Training to Customers. Trainingindustry.com, November 2016
- Using Agile Learning Design to Align Training Programs With Business Objectives. Trainingindustry.com, July 2015
- Agile Training Equals Strategic Training. Trainingindustry.com, September 2014
- Why Trainers Should Use Agile. Trainingindustry.com, July 2014
- Demonstrating Training’s Value. Trainingindustry.com, May 2014
- The Need For A New Approach to Measuring Training’s Impact. Trainingindustry.com, April 2014
- Personalizing Learning Solutions with Agile User Stories. Trainingindustry.com, December 2013
- Five Steps Introducing Agile into a Training and Development Environment. Trainingindustry.com, October 2013
- High Customer Satisfaction Scores Might Make Your Training Organization Obsolete. Trainingindustry.com, September 2013
- Using Video to Create Connection, Alignment and Transparency in the Remote Workplace. Trainingindustry.com, August 2013
- Developing Training With What You Carry In Your Pocket. Trainingindustry.com, April 2013
- Attention Span and Performance Improvement. Trainingindustry.com, March 2013
- Why Instructional Theory Must be Married to New Technology. Trainingindustry.com, February 2013
- To Scrum or Not to Scrum: Thoughts on a Different Approach to Instructional Design. Trainingindustry.com, January 2013
- The Real Reason Training Doesn’t Have a Seat At The Table. Trainingindustry.com, November 2012
- Developing and Measuring Training The Agile Way. Trainingindustry.com, August 2012
- Aligning Learning Solutions With Business Issues. Trainingindustry.com, March 2012
- Developing a Training Digital Nervous System. Training Industry Quarterly Spring 2012 Edition
- Military Leadership. Focus Magazine October 2011
- The Strategic Value of Customer Training. Training Industry Quarterly August 2009
- Listen Up: A How To Guide for Podcasting. CLO Magazine August 2008
- A Challenge to Training Professionals. Training Industry Quarterly April 2008
- Improving Organization Performance With Podcasts. CLO Magazine March 2007
- Designing an Effective Certification Program. Learning + Training Innovations Magazine, April 2005
- Project Management for Trainers. Learning + Training Innovations Magazine, March 2005
- True Return on Investment. Learning + Training Innovations Magazine, January 14, 2005
- Is Kirkpatrick Obsolete? Alternatives for Measuring Learning Success. Learning + Innovations Magazine, February 2004
- Gaining Business Value from E-Learning. CLO Magazine, January 2004
- E-Learning the Six Sigma Way. Trainingindustry.com, April 2003
- Is E-Learning Floundering? E-Learning Magazine, May 2002
Videos
ROI and Customer Education
Dr. Islam discusses the challenges showing ROI of customer education programs.