Keynote Presentations
Educational Trends
• Will Educating Customers Increase Their Loyalty?
• Current Trends in Financial Service Education
• Creating a Training Digital Nervous System
• Meeting Customer Requirements With Web Interactive Guides
• Developing a Training Digital Nervous System
• The Business of Training
• Linking Learning to Corporate Strategy
Instructional Design
• Agile Methodology for Developing and Measuring Learning
• Six Sigma for Training and Development
• Six Sigma As A Tool To Support ISD
• Six Sigma in the HR Function
• Developing Training Programs Using Six Sigma
LEARNING IMPACT
• A Pragmatic Approach to Training Evaluation
• Training and Measurement
Leadership
• Effective Leadership Communication
• Branding, a Leadership Essential
• Enhancing the Client Experience
• Final Score: Ensuring a Great Client Experience