Agile Leadership: How To Lead in an Environment of Constant Change
According to an August 2018 Gallup report 53 percent of the US workforce is in engagement purgatory. These employees show up to work, only do the minimum, and are ready to leave their current employer if they get even a slightly better offer.
“When good employees leave, productivity sinks, morale suffers and the remaining colleagues are forced to struggle with increased workloads.
Even if these employees don’t leave, they cost the company money by taking more managerial time, and creating more quality problems than wouldn’t otherwise exist. They also cause disruption and dissatisfaction within the company. This disruption has a negative impact on customer satisfaction and leads to losses in productivity.
The same Gallup poll found that 92% of those employees would likely to stay with their job, if their bosses used different leadership approaches. One such approach is Agile Leadership. After adopting Agile leadership, one Wall Street firm experienced a 75% increase in productivity, world class customer satisfaction scores and double digit increases in corporate employee engagement and leadership scores.
Practicing Agile Leadership doesn’t require you to become an expert in Agile software development. What it does require is that you embody the values and principles of agile in your behavior, and embed them into the policies and practices of your organization. This interactive, hands on workshop will teach you how to do just that.
Workshop attendees will learn how to:
Attendees will leave the workshop with a personal Agile Leadership Development plan, an assessment instrument that helps them assess their organizations Agile readiness, and a tool that will give them visibility into both what their teams are working on and the progress/status of those work items.
5112 Sanderling Ridge Drive
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Do you want to be understood by your colleagues? Do you want to be more effective at your job? Do you want to get promoted? Achieving each of those goals requires good communication skills. In fact, according to Dr. Richa Dahiya, a professor in the Department of Management Studies of SRM University effective communication is “key” to professional success. This is especially true for leaders. “ A recent survey conducted by LinkedIn revealed that -on average- over 90% of the employees who exhibited low levels of engagement, exhibited those behaviors (in part) as a result of the poor communication practices of their leadership.
This hands on, interactive workshop will help you identify your personal responsibility for leadership communication based on your role in your current organization, determine what, how, and to whom you need to communicate, and create a personalized leadership communication plan.
Workshop attendees will learn:
Developing and Measuring Learning the Agile Way
Traditional training development methodologies like Instructional System Design (ISD) frequently result in increased administrative overhead, long development lifecycles, and large learning solutions that are infrequently updated. Agile provides training developers with an opportunity to minimize paperwork, short development timelines and provide frequent and timely updates to learning solutions. In this workshop, Dr. Islam demonstrates how to use Agile to develop learning solutions that keep pace with business. Attendees will leave this workshop with the ability to:
Personal Branding (A leadership Essential)
Companies like Apple, IBM, and Microsoft spend millions of dollars every year to promote their brands. They do this because it gives them greater control over the price of their products as well as the markets where they choose to sell those products. Personal branding works the same way. It’s the practice of marketing your career as a brand by developing and maintaining a reputation and impression. For leaders, developing and maintaining a personal brand is essential.
Attendees of this hands on workshop will walk away with a personalized plan that will help identify, create and leverage their personal brand. Attendees will learn:
Increasing Customer Loyalty With Customer Education
Customer loyalty is the intention of consumers to stay with an organization and occurs when customer repeat patronage and customer commitment are both high. It is universally acknowledged as one of the greatest driver of long-term organizational success. When customers are loyal to a company they repurchase the same service from that organization whenever possible, recommend that company to others, and maintain a positive attitude toward that entity.
Customer loyalty is also one of the most challenging issues facing firms in the modern business era, which is characterized by intense competition. In an effort to improve customer loyalty companies are increasingly investing in customer education programs. Over the last two decades businesses have made significant investments in educating customers. It is now believed that the investment in customer education programs is larger than that of employee-based education programs.
This increased attention and investment is driven by studies that suggest customer education programs help to improve customer loyalty because these programs increase the expertise, knowledge or confidence of the students which in turn results in higher levels of customer loyalty.
In this session we reveal the findings of his study and the impact of customer education programs on customer loyalty.
Attendees will leave this session with a knowledge of: