Agile Training Development Traditional training development methodologies like Instructional System Design (ISD) frequently result in increased administrative overhead, long development lifecycles, and large learning solutions that are infrequently updated. Agile provides training developers with an opportunity to minimize paperwork, short development timelines and provide frequent and timely updates to learning solutions. In this workshop, Dr. Islam demonstrates how to use Agile to develop learning solutions that keep pace with business. Attendees will leave this workshop with the ability to:
- Describe the Agile process
- Identify the components of the Agile Ecosystem
- Create a plan to use Agile as a T+D Methodology
Want to Increase Revenue? (Stop Measuring Customer Satisfaction. Start Measuring Customer Loyalty. Stop Selling and Start Educating.) Customer loyalty is acknowledged in the literature as the greatest driver of long-term organizational success. When customers are loyal to a company they recommend that company to others, utilize the services that the organization offers whenever possible, and maintains a positive attitude toward that entity. Loyal customers help firms to reduce the costs associated with marketing and obtain more customers. Some studies have even found that higher levels of customer loyalty was related to lower employee turnover. Unfortunately, however, the literature does not provide a consensus as to which approach to measuring customer loyalty is superior. In this workshop Dr. Islam will discuss the findings of his research on customer loyalty. Attendees will leave this workshop with the ability to:
- Articulate the types of customer loyalty
- Use a simple technique for measuring customer loyalty that can be implemented
- Present company information in a way that results in more loyal clients
How to Ensure a Great Client Experience This hands on workshop will prepare attendees improve their client relationships and create customers that are not just satisfied, but loyal. Attendees will learn:
- How to determine is your clients are “happy” or “just satisfied?”
- How to use social media to improve the client experience?
- How to manage and grow client relationships
Personal Branding (A leadership Essential) Attendees of this hands on workshop will walk away with a personalized plan that will help identify, create and leverage their personal brand. Attendees will learn:
- How to identify your personal brand?
- Package you personal brand?
- Bring visibility to your personal brand
Transformational Leadership Can it get any more intense? When the second in command is played by actor Denzel Washington and the arrogant captain is played by Gene Hackman the drama of what true leadership is cannot be demonstrated any louder. Kaliym Islam walks you through a process that will teach you how transformational leaders communicate a shared vision and motivate followers to engage in behavior that helps an organization reach its vision. Transformational leaders engage, provide intellectual stimulation, and create individualized support. This interactive presentation introduces attendees to the practices of a transitional leader, compare and contrast leadership styles, and offer leadership approaches that can be implemented immediately.